The Home Brew Shop Customer Testimonials

(11/07/2014)
Good Morning,
Just a quick message to say "thank you" yet again for a truly professional service. Everything arrived in perfect condition yesterday afternoon.
Regards... G
xxxxxxxxxxxxxxxxx
(11/07/2014)
Your service is just amazing. I ordered goods on line yesterday afternoon (4.30) and have just taken delivery of them mid morning the next day!!
First class service at very competitive prices.
Thank you very much.
C LEastbourne
xxxxxxxxxxxxxxxxx
(07/04/2014)
Good Afternoon,
Can I take this opportunity to say "thank you" for such an excellent service. Everything I ordered was delivered within 24 hours which is exceptional.
You'll be my sole supplier from hereon.
Regards... G
********************
(04/04/2014)
Hi,
I recently ordered a few small items over the 'phone and I'm pleased to be
able to say that the service was excellent, I will use you again.
Best regards, R
******************
(21/03/2014)
Excellent service.......thank you!

Hi, I don't normally write reviews butI have just received my first order
and am so impressed with your service.
Information on your website is superb and the whole ordering experience was
extremely satisfying. From order to receive the goods has worked like
clockwork.
I got informed in every stage of the delivery.
Definitely will order again when my stock runs out.
Well Done the-home-brew-shop
********************
(25/02/2014)
Just got my latest order - my god they were efficient, txts to say wot was
happening and delivered within 20mins of when they said - not sure if they
are new but thought would let you know!

A.P

(21/10/2013)
Hi
I don't normally bother with the ratings stuff but I would like to thank you for a first class service. The website, information, pricing, communications and delivery were excellent.
I look forward to shopping with you again
Regards B
*******************
(28/09/2013)
Thank you guys just received my starter kit and wines today at the office. The beer is off already, going to have a pleasant weekend working through the wines. Shall be using you guys for everything. Job well done guys.
JC
*****************
(19/09/2013)
Dear Sales Team
I just wanted to say thank you to you all for the prompt processing and
despatch of the order below. I had not expected to receive my order before
the weekend but it turned up on Friday morning, all neatly packed, and all
present and correct, which meant we could go ahead with our fruit picking on
Saturday and get started on our wine.
A very impressive service! Many thanks again.
Kind regards,
H
****************
(16/09/2013)
Hi,
I just wanted to take the opportunity to thank you for an excellent service. I placed my order on Friday pm and received it this morning am, well packaged and in good condition.
I will definitely be using you again in the near future.
Regards
J.W
******************
(16/09/2013)
Good morning to you all,
Just to let you know that everything arrived securely packaged and in excellent condition, and well on time!
Thank you for such good service, and for providing excellent quality products at such great value. I know we'll be back for more, but four kilos of dried elderberries will take some working through...!
Kind regards, M
******************
(11/09/2013)
Thankyou very much i would just like to say that i really like your shop and you have some of the best prices around and you all have brilliant customer service and to be honest thats all a customer can ask for just to let you know i successfully made a homebrew lager with the coopers kit i purchased from you a while back and it was really nice! what sanitisers do you recommend ? i got the vwp from you guys and that seems to work pritty good but i would like your opinion thanks alot
L.
******************
(23/07/2013)
I just wanted to say thank you for my recent order. This was the
second order I have placed with you in the last year or so and both arrived
with 24 hours of placing the order Excellent service, and very speedy delivery. I would recommend shopping with you!
Regards
GP
********************
(17/07/2013)
Just a line to say thank you, my order,(number above)arrived safely and promptly this afternoon (16/07) and the goods it contained were all in perfect condition. I will definitely be recommending you to all my homebrewing friends.
KIndest regards,
D.L
********************
(04/07/2013)
You are so, so good at customer servicing that my wife and I believe that
soon, you will be delivering our order before we have ordered it. Well
done and a big thank you from us both for an impeccable service.
A special thank you to your team.
R and M
*******************

(27/06/2013)
Dear Home Brew Shop
Just a quick email to thank you for your excellent service. All arrived today well packed and safe & sound. Will be shopping with you again in re future!
Many thanks
D
*******************
(07/06/2013)
Hello,
Just a quick email the say I received my order yesterday and to say thank you for the excellent service and extremely quick delivery!! I look forward to shopping with you in the future.
Kind Regards
T.F
*****************
(28/05/2013)
Hi just a quick note to say a big thank you for the speedy delivery of my order. Ordered at 2pm delivered by 10am next day to the Highlands. Couldn't ask for better service.
AS
******************
(15/05/2013)
Good morning,
I would like to take this opportunity to say "thank you" for the excellent service provided by 'The Home Brew Shop'.
I received my goods within virtually 24 hours of placing my order. All items were safely packaged and received in good order - Superb!
Again, a "big thank you" and I look forward to again using your company and its excellent service.
Kind regards
MB
********************
(10/05/2013)
Just a quick thank you for such a speedy delivery of my order....it was well packaged and arrived safe just two days after ordering it! I can see you are a very professional and dedicated company and why you have such a good and well deserved reputation!...Thanks again.
c.s
*****************
(03/05/2013)
Delivery was prompt and packaged very well, not over-using packaging-, just enough to keep my goods safe.
As soon as I opened my parcel, I felt confident of this company's offer of advice, should I need any, as there was a nice compliment slip sat on top. (A nice touch that many companies forget these days, after sales service is always appreciated)!
The kit comes with plenty of instructions: the DVD, is great!
I personally ordered some extra cans of Coopers European, although there is a can of Coopers Lager, included, as I was told that the European is REALLY good! And it IS! I will be ordering much more from The Home Brew Shop, in the future! As the only 'downside' is? The Lager is that nice, that I actually PREFER it to European Lagers that are in the supermarket! I was feeling I was taking a chance with home brewing, as the last I ever tried, previous to my own, was my Brother's, back in the 80's and it was nasty! It had that vile 'home brew' taste that some of us older persons may relate to. The Lager I have been making with the EASY to follow instructions, is clear, nicely carbonated and clean tasting. And my Sister commented on Sunday that she too prefers my Lager to any on the market, as it doesn't give her a headache, after only two. Everyone who has tried my home brew, has asked me about how easy it is to make, (VERY easy), and where they can get one. Of course? I give the companie's address! Thanks The Home Brew Shop, for getting me into home brewing. So much cheaper, so much easier and so much BETTER!
V.O
*******************
(10/04/2013)
Hi, I just wanted to drop you a note of thanks. Each order I've placed arrives almost before I've finished ordering it! I really appreciate your speedy actions and user-friendly website. Many thanks again.
W.B
*******************
(10/04/2013)
Hi
I received this order today.
Just wanted to say thanks for the excellent service and prompt delivery.
I will definitely buy from you again.
M.D
*****************
(21/03/2013)
Placed my order at Wednesday 15.43pm , it arrived Thursday 10.30am, now thats what I call a great service.
Thanks
D
********************
(21/03/2013)
hi,
I received the new boiler this morning and I am over the moon! I have been very impressed by the service and will defiantly be using you for my future brewing endeavours.
thanks again,
R.M
********************
(15/03/2013)
Good grief! I only placed the order yesterday and it arrived today.
That will make the beer taste even better that the first batch (and that was DELICIOUS)
Best wishes
A W
*****************
(08/03/2013)
Hi Guys
Just a quick note to say thanks you yet again for your excellent service.
All of the order was here within 48 hrs.
Cheers
P
********************
(20/02/2013)
It's arrived! As usual, brilliant service - that's why I keep coming back to you & recommend you when I can! Many Thanks
J.C
********************
(23/01/2013)
Thank you very much for OUTSTANDING SERVICE!!! I placed the order yesterday and BANG!!! It was delivered today. Keep on brilliant work.
T.S
*******************
(23/01/2013)
Many thanks for your excellent service - the goods arrived safely yesterday (Wednesday) fewer than 24 hours after the order had been placed
Regards
C.H
******************
(22/01/2013)
Just a quick note to say thank you!
I ordered a present for my Dad before Christmas and it arrived quickly
with no problems.
Brilliant site and would recommend to anyone.
Will definitely use again.
L
********************
(21/01/2013)
Hi
Just wanted to let you know that the order I placed for the boiler and sack of grain on Wednesday arrived today. Wow. Am very impressed, thank you! J
Kind regards
S
*******************
(12/12/2012)
Parcel delivered. Thank you for a consistently efficient service. Merry
Christmas to you and your staff
M
********************
(10/12/2012)
Thanks for your efforts over the past year.
An A1 service.
Happy Christmas to you all.
N.S
********************
(06/12/2012)
Helo
Thank you so much for the prompt delivery and service.
It arrived today nice and early.
Cheers
K.H

*******************
(06/12/2012)
Package has arrived safe and sound.
Great website
Good pricing
Great delivery
Overall fantastic experience shopping with you.
I wish you the best of luck with your business.
Kind Regards
D.B
********************
(09/11/2012)
You are like lightening!
If my order had got here any sooner it would have arrived before I sent it.
Thanks, and well done to all concerned
S.A
******************
(09/11/2012)
Hello,
Just wanted to say thank you. Incredible delivery time and really well packaged goods! Will definitely be using you guys in the future.
Thanks again
O.C
********************
(25/10/2012)
Delivered within 24hrs of placing the order.
Excellent service, many thanks
P.F
********************
(10/10/2012)
Hi i just wanted to say thanks very much for the excellent service, i ordered a 5 gallon wine starter kit and had recieved it within 2 days it was well packed and i was kept up to date on the status of the order.A really excellent service many thanks to everyone i will raise a glass to you all when my wine is ready cheers.
R.M
********************
(09/10/2012)
arrived safe and well earlier today, thanks very much for the speedy dispatch and willingness to adjust the order at the last minute,
cheers!
N
********************
(28/09/2012)
Many thanks again for your wonderful service! order received
yesterday morning, perfect.
I only started using the internet this year and I chose your company
over the others for the wide range and availability of products and
ingrediants, the competetive prices (plus the free delivery over £65)
and now continue because of your excellent service.
I like to give praise when praise is due so please make your staff
aware of my gratitude.
Cheers, P.S
*******************
(21/09/2012)
just received my order sooner than expected. great service, cheap gear, well packaged. thanks. I.H
********************
(12/09/2012)
Top marks - beautifully packed and delivered under twenty hours after I
ordered it.
M.D
********************
(09/09/2012)
Just wanted to say what a fantastic service you deliver!
This may only be the 2nd order we have placed with you but are delighted
with the level of service received
Our latest order placed on 9th- picked on 10th & delivered as promised on
11th
Please stay in business as all our future homebrew orders will be through
yourselves
M.B
********************
(01/08/2012)
Hi!
I just wanted to say thank you and also how impressed I am with your service following my recent purchase. I ordered a boiler from you last Thursday afternoon. I received two text messages informing me of it's delivery status and it was delivered exactly as promised on the Friday morning within 24 hours of purchase. I think this is fantastic level of service.
Many thanks,
S.H
******************
(27/06/2012)
Dear The Home Brew Shop

What a fantastic service: less than 18 hours from ordering to delivery ... BRILLIANT :) :) :) ... I normally buy from the another shop... but they only have a very limited stock.
Many thanks,
Nige
*******************
(05/04/2012)
Hi,
Just thought I'd get in contact with you after receiving my 1st order from yourselves.
This is the first time that I have tried home brewing, after reading various reviews of your company I decided to buy my kit from you. Now I can see why there are so many great reviews of your company, I placed the order late on Monday night and 1st thing the next morning I had an update on the order. Took delivery of it today, thursday. Considering I live in Northern Ireland this is good. Keep up the good work and I have no problems recommending your business.
P.W.
********************
(22/03/2012)
Having ordered wine kits from another online brewing site for a family "do" over a month ago and dispite e-mailing them with the urgency of the situation all I received was a standard fob off. In desperation I placed an order with yourselves on 20/3 at 05:22 I was delighted to receive the items today, the following day, at 09:30. Just over 16 hours from order to delivery. Is this a record??
Take it as read my orders will always be placed with yourselves. Now to mail that other company to cancel my account.
Respect to the team

B.C
********************
(16/03/2012)
Hi. I just wanted to say that this particular postal delivery from The Home Brew Shop (or anywhere else for that matter) was the best packaged item I have ever received. The contents were extremely well insulated, the invoice was easily accessable inside the box, and the delivery box was well sealed with brown transit tape, and my address clearly visible on the top of the box.
I think my comments should be brought to the attention of the persons who compiled my order.
I'm very pleased indeed with the brew kits I received. If only every dispatch unit took pride in what they did - like the HBS.

Thank you, M.

********************
(02/03/2012)
Dear Sir Madam,
I wanted to send a quick note to thank you all for the excellent service that you have delivered. I placed my order only on Tuseday and received my parcel today. I have recently had a very bad experience with another online Homebrew company (who I have received nothing from in months - theft) and I will without doubt be ordering from you gain. You have rgained my trust in onlined traders!
Thanks again,
D.M
********************
(15/02/2012)
Many thanks,I have just recieved my order,well packed and only ordered the day before yesterday.
Splendid service!!
Having been badly let down by another online brewing store I am delighted to have found your site and will be back for more !!
regards
A.Mc
********************
(16/11/2011)
First time as a customer with Home Brew Shop – H B S..
Been home brewing since 1965 and shopping with H B S online was a joy.
Excellent service saw my new Brupaks boiler arrive as planned within 48 hours.
Top class packaging and protection for the goods plus full operating instructions.
Will be back placing further order soon and have asked Santa to get me some equipment from the shop’s catalogue.
Well done to the team and may I wish you all early Festive Greetings.
Best regards
J
********************
(03/11/2011)
Hi Adrian, thanks for running the brewing course last Saturday. In a word, it was BRILLIANT!!, I found that not only did it 'fill in the gaps' in terms of in the books it says' rolling boil'...then to see exactly what a 'rolling boil' is, it also gave many insights in how to interpret previous read information.
Once again, thanks very much and I look forward to many more visits to your shop for my brewing supplies!
p.s the buffet lunch was 'cracking'!!
kind regards
M.W
********************
(10/10/2011)
It arrived today,thankyou very much for your excellent,promt service.
I enjoyed looking through your website,i found it easy to find what i
wanted,which is good given the vast amount of stock you have,some sites
that dont have anywhere near as much choice have been more difficult to navigate.
The videos are fantastic. I've been brewing on and off for about 20 yrs so i've got a bit of
experiance,but i still picked up some handy tips from your videos.
Many thanks to all concerned.
Regards, Mr A C
********************

(23/09/2011)
dear homebrew shop,
my order arrived today on time and all items present. I just wanted to contact yourselves to express my satisfaction at the service your good selves provide. I thought it was a nice touch that the items included a clear guide on how to deal with any issues that may have happened with the package. i think this type of service combined with the friendly emails is just excellent. I have visited the store and the premises and staff were again excellent and it was a really pleasant atmosphere in there with everybody from staff to customers enthusing about home brewing. Its a great shop and a great thing your doing promoting home brewing in this capacity.
Thanks again
Mr. B.B

G - (11/07/2014)

Good Morning,
Just a quick message to say "thank you" yet again for a truly professional service. Everything arrived in perfect condition yesterday afternoon.
Regards...

C.L. Eastbourne - (11/07/2014)

Your service is just amazing. I ordered goods on line yesterday afternoon (4.30) and have just taken delivery of them mid morning the next day!!
First class service at very competitive prices.
Thank you very much.

G - (07/04/2014)

Can I take this opportunity to say "thank you" for such an excellent service. Everything I ordered was delivered within 24 hours which is exceptional.
You'll be my sole supplier from hereon.
Regards...

R - (04/04/2014)

Hi,
I recently ordered a few small items over the 'phone and I'm pleased to be able to say that the service was excellent, I will use you again.
Best regards,

Anon - (21/03/2014)


Hi, I don't normally write reviews butI have just received my first order and am so impressed with your service. Information on your website is superb and the whole ordering experience was extremely satisfying. From order to receive the goods has worked like clockwork. I got informed in every stage of the delivery. Definitely will order again when my stock runs out. Well Done the-home-brew-shop

Testimonials Continued

(25/02/2014)
Just got my latest order - my god they were efficient, txts to say wot was
happening and delivered within 20mins of when they said - not sure if they
are new but thought would let you know!

A.P

(21/10/2013)
Hi
I don't normally bother with the ratings stuff but I would like to thank you for a first class service. The website, information, pricing, communications and delivery were excellent.
I look forward to shopping with you again
Regards B
*******************
(28/09/2013)
Thank you guys just received my starter kit and wines today at the office. The beer is off already, going to have a pleasant weekend working through the wines. Shall be using you guys for everything. Job well done guys.
JC
*****************
(19/09/2013)
Dear Sales Team
I just wanted to say thank you to you all for the prompt processing and
despatch of the order below. I had not expected to receive my order before
the weekend but it turned up on Friday morning, all neatly packed, and all
present and correct, which meant we could go ahead with our fruit picking on
Saturday and get started on our wine.
A very impressive service! Many thanks again.
Kind regards,
H
****************
(16/09/2013)
Hi,
I just wanted to take the opportunity to thank you for an excellent service. I placed my order on Friday pm and received it this morning am, well packaged and in good condition.
I will definitely be using you again in the near future.
Regards
J.W
******************
(16/09/2013)
Good morning to you all,
Just to let you know that everything arrived securely packaged and in excellent condition, and well on time!
Thank you for such good service, and for providing excellent quality products at such great value. I know we'll be back for more, but four kilos of dried elderberries will take some working through...!
Kind regards, M
******************
(11/09/2013)
Thankyou very much i would just like to say that i really like your shop and you have some of the best prices around and you all have brilliant customer service and to be honest thats all a customer can ask for just to let you know i successfully made a homebrew lager with the coopers kit i purchased from you a while back and it was really nice! what sanitisers do you recommend ? i got the vwp from you guys and that seems to work pritty good but i would like your opinion thanks alot
L.
******************
(23/07/2013)
I just wanted to say thank you for my recent order. This was the
second order I have placed with you in the last year or so and both arrived
with 24 hours of placing the order Excellent service, and very speedy delivery. I would recommend shopping with you!
Regards
GP
********************
(17/07/2013)
Just a line to say thank you, my order,(number above)arrived safely and promptly this afternoon (16/07) and the goods it contained were all in perfect condition. I will definitely be recommending you to all my homebrewing friends.
KIndest regards,
D.L
********************
(04/07/2013)
You are so, so good at customer servicing that my wife and I believe that
soon, you will be delivering our order before we have ordered it. Well
done and a big thank you from us both for an impeccable service.
A special thank you to your team.
R and M
*******************

(27/06/2013)
Dear Home Brew Shop
Just a quick email to thank you for your excellent service. All arrived today well packed and safe & sound. Will be shopping with you again in re future!
Many thanks
D
*******************
(07/06/2013)
Hello,
Just a quick email the say I received my order yesterday and to say thank you for the excellent service and extremely quick delivery!! I look forward to shopping with you in the future.
Kind Regards
T.F
*****************
(28/05/2013)
Hi just a quick note to say a big thank you for the speedy delivery of my order. Ordered at 2pm delivered by 10am next day to the Highlands. Couldn't ask for better service.
AS
******************
(15/05/2013)
Good morning,
I would like to take this opportunity to say "thank you" for the excellent service provided by 'The Home Brew Shop'.
I received my goods within virtually 24 hours of placing my order. All items were safely packaged and received in good order - Superb!
Again, a "big thank you" and I look forward to again using your company and its excellent service.
Kind regards
MB
********************
(10/05/2013)
Just a quick thank you for such a speedy delivery of my order....it was well packaged and arrived safe just two days after ordering it! I can see you are a very professional and dedicated company and why you have such a good and well deserved reputation!...Thanks again.
c.s
*****************
(03/05/2013)
Delivery was prompt and packaged very well, not over-using packaging-, just enough to keep my goods safe.
As soon as I opened my parcel, I felt confident of this company's offer of advice, should I need any, as there was a nice compliment slip sat on top. (A nice touch that many companies forget these days, after sales service is always appreciated)!
The kit comes with plenty of instructions: the DVD, is great!
I personally ordered some extra cans of Coopers European, although there is a can of Coopers Lager, included, as I was told that the European is REALLY good! And it IS! I will be ordering much more from The Home Brew Shop, in the future! As the only 'downside' is? The Lager is that nice, that I actually PREFER it to European Lagers that are in the supermarket! I was feeling I was taking a chance with home brewing, as the last I ever tried, previous to my own, was my Brother's, back in the 80's and it was nasty! It had that vile 'home brew' taste that some of us older persons may relate to. The Lager I have been making with the EASY to follow instructions, is clear, nicely carbonated and clean tasting. And my Sister commented on Sunday that she too prefers my Lager to any on the market, as it doesn't give her a headache, after only two. Everyone who has tried my home brew, has asked me about how easy it is to make, (VERY easy), and where they can get one. Of course? I give the companie's address! Thanks The Home Brew Shop, for getting me into home brewing. So much cheaper, so much easier and so much BETTER!
V.O
*******************
(10/04/2013)
Hi, I just wanted to drop you a note of thanks. Each order I've placed arrives almost before I've finished ordering it! I really appreciate your speedy actions and user-friendly website. Many thanks again.
W.B
*******************
(10/04/2013)
Hi
I received this order today.
Just wanted to say thanks for the excellent service and prompt delivery.
I will definitely buy from you again.
M.D
*****************
(21/03/2013)
Placed my order at Wednesday 15.43pm , it arrived Thursday 10.30am, now thats what I call a great service.
Thanks
D
********************
(21/03/2013)
hi,
I received the new boiler this morning and I am over the moon! I have been very impressed by the service and will defiantly be using you for my future brewing endeavours.
thanks again,
R.M
********************
(15/03/2013)
Good grief! I only placed the order yesterday and it arrived today.
That will make the beer taste even better that the first batch (and that was DELICIOUS)
Best wishes
A W
*****************
(08/03/2013)
Hi Guys
Just a quick note to say thanks you yet again for your excellent service.
All of the order was here within 48 hrs.
Cheers
P
********************
(20/02/2013)
It's arrived! As usual, brilliant service - that's why I keep coming back to you & recommend you when I can! Many Thanks
J.C
********************
(23/01/2013)
Thank you very much for OUTSTANDING SERVICE!!! I placed the order yesterday and BANG!!! It was delivered today. Keep on brilliant work.
T.S
*******************
(23/01/2013)
Many thanks for your excellent service - the goods arrived safely yesterday (Wednesday) fewer than 24 hours after the order had been placed
Regards
C.H
******************
(22/01/2013)
Just a quick note to say thank you!
I ordered a present for my Dad before Christmas and it arrived quickly
with no problems.
Brilliant site and would recommend to anyone.
Will definitely use again.
L
********************
(21/01/2013)
Hi
Just wanted to let you know that the order I placed for the boiler and sack of grain on Wednesday arrived today. Wow. Am very impressed, thank you! J
Kind regards
S
*******************
(12/12/2012)
Parcel delivered. Thank you for a consistently efficient service. Merry
Christmas to you and your staff
M
********************
(10/12/2012)
Thanks for your efforts over the past year.
An A1 service.
Happy Christmas to you all.
N.S
********************
(06/12/2012)
Helo
Thank you so much for the prompt delivery and service.
It arrived today nice and early.
Cheers
K.H

*******************
(06/12/2012)
Package has arrived safe and sound.
Great website
Good pricing
Great delivery
Overall fantastic experience shopping with you.
I wish you the best of luck with your business.
Kind Regards
D.B
********************
(09/11/2012)
You are like lightening!
If my order had got here any sooner it would have arrived before I sent it.
Thanks, and well done to all concerned
S.A
******************
(09/11/2012)
Hello,
Just wanted to say thank you. Incredible delivery time and really well packaged goods! Will definitely be using you guys in the future.
Thanks again
O.C
********************
(25/10/2012)
Delivered within 24hrs of placing the order.
Excellent service, many thanks
P.F
********************
(10/10/2012)
Hi i just wanted to say thanks very much for the excellent service, i ordered a 5 gallon wine starter kit and had recieved it within 2 days it was well packed and i was kept up to date on the status of the order.A really excellent service many thanks to everyone i will raise a glass to you all when my wine is ready cheers.
R.M
********************
(09/10/2012)
arrived safe and well earlier today, thanks very much for the speedy dispatch and willingness to adjust the order at the last minute,
cheers!
N
********************
(28/09/2012)
Many thanks again for your wonderful service! order received
yesterday morning, perfect.
I only started using the internet this year and I chose your company
over the others for the wide range and availability of products and
ingrediants, the competetive prices (plus the free delivery over £65)
and now continue because of your excellent service.
I like to give praise when praise is due so please make your staff
aware of my gratitude.
Cheers, P.S
*******************
(21/09/2012)
just received my order sooner than expected. great service, cheap gear, well packaged. thanks. I.H
********************
(12/09/2012)
Top marks - beautifully packed and delivered under twenty hours after I
ordered it.
M.D
********************
(09/09/2012)
Just wanted to say what a fantastic service you deliver!
This may only be the 2nd order we have placed with you but are delighted
with the level of service received
Our latest order placed on 9th- picked on 10th & delivered as promised on
11th
Please stay in business as all our future homebrew orders will be through
yourselves
M.B
********************
(01/08/2012)
Hi!
I just wanted to say thank you and also how impressed I am with your service following my recent purchase. I ordered a boiler from you last Thursday afternoon. I received two text messages informing me of it's delivery status and it was delivered exactly as promised on the Friday morning within 24 hours of purchase. I think this is fantastic level of service.
Many thanks,
S.H
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(27/06/2012)
Dear The Home Brew Shop

What a fantastic service: less than 18 hours from ordering to delivery ... BRILLIANT :) :) :) ... I normally buy from the another shop... but they only have a very limited stock.
Many thanks,
Nige
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(05/04/2012)
Hi,
Just thought I'd get in contact with you after receiving my 1st order from yourselves.
This is the first time that I have tried home brewing, after reading various reviews of your company I decided to buy my kit from you. Now I can see why there are so many great reviews of your company, I placed the order late on Monday night and 1st thing the next morning I had an update on the order. Took delivery of it today, thursday. Considering I live in Northern Ireland this is good. Keep up the good work and I have no problems recommending your business.
P.W.
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(22/03/2012)
Having ordered wine kits from another online brewing site for a family "do" over a month ago and dispite e-mailing them with the urgency of the situation all I received was a standard fob off. In desperation I placed an order with yourselves on 20/3 at 05:22 I was delighted to receive the items today, the following day, at 09:30. Just over 16 hours from order to delivery. Is this a record??
Take it as read my orders will always be placed with yourselves. Now to mail that other company to cancel my account.
Respect to the team

B.C
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(16/03/2012)
Hi. I just wanted to say that this particular postal delivery from The Home Brew Shop (or anywhere else for that matter) was the best packaged item I have ever received. The contents were extremely well insulated, the invoice was easily accessable inside the box, and the delivery box was well sealed with brown transit tape, and my address clearly visible on the top of the box.
I think my comments should be brought to the attention of the persons who compiled my order.
I'm very pleased indeed with the brew kits I received. If only every dispatch unit took pride in what they did - like the HBS.

Thank you, M.

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(02/03/2012)
Dear Sir Madam,
I wanted to send a quick note to thank you all for the excellent service that you have delivered. I placed my order only on Tuseday and received my parcel today. I have recently had a very bad experience with another online Homebrew company (who I have received nothing from in months - theft) and I will without doubt be ordering from you gain. You have rgained my trust in onlined traders!
Thanks again,
D.M
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(15/02/2012)
Many thanks,I have just recieved my order,well packed and only ordered the day before yesterday.
Splendid service!!
Having been badly let down by another online brewing store I am delighted to have found your site and will be back for more !!
regards
A.Mc
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(16/11/2011)
First time as a customer with Home Brew Shop – H B S..
Been home brewing since 1965 and shopping with H B S online was a joy.
Excellent service saw my new Brupaks boiler arrive as planned within 48 hours.
Top class packaging and protection for the goods plus full operating instructions.
Will be back placing further order soon and have asked Santa to get me some equipment from the shop’s catalogue.
Well done to the team and may I wish you all early Festive Greetings.
Best regards
J
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(03/11/2011)
Hi Adrian, thanks for running the brewing course last Saturday. In a word, it was BRILLIANT!!, I found that not only did it 'fill in the gaps' in terms of in the books it says' rolling boil'...then to see exactly what a 'rolling boil' is, it also gave many insights in how to interpret previous read information.
Once again, thanks very much and I look forward to many more visits to your shop for my brewing supplies!
p.s the buffet lunch was 'cracking'!!
kind regards
M.W
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(10/10/2011)
It arrived today,thankyou very much for your excellent,promt service.
I enjoyed looking through your website,i found it easy to find what i
wanted,which is good given the vast amount of stock you have,some sites
that dont have anywhere near as much choice have been more difficult to navigate.
The videos are fantastic. I've been brewing on and off for about 20 yrs so i've got a bit of
experiance,but i still picked up some handy tips from your videos.
Many thanks to all concerned.
Regards, Mr A C
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(23/09/2011)
dear homebrew shop,
my order arrived today on time and all items present. I just wanted to contact yourselves to express my satisfaction at the service your good selves provide. I thought it was a nice touch that the items included a clear guide on how to deal with any issues that may have happened with the package. i think this type of service combined with the friendly emails is just excellent. I have visited the store and the premises and staff were again excellent and it was a really pleasant atmosphere in there with everybody from staff to customers enthusing about home brewing. Its a great shop and a great thing your doing promoting home brewing in this capacity.
Thanks again
Mr. B.B

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