Terms and Conditions The Home Brew Shop

About Us

By you agreeing to these terms and conditions before you place a order means you are over 18 years

Larsen Home Brew (UK) LTD T/A The Home Brew Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Home Brew Shop
Unit 3, Hawley Lane Business Park 108 Hawley Lane Farnborough Hampshire GU14 8JE United Kingdom
Phone: 01252 338045
Fax:
Email: sales@the-home-brew-shop.co.uk
VAT Registration Number 211307718
Company Number 04655902
Registered address Communication House, Victoria Avenue, Camberley, Surrey, GU15 3HX

Cookies

Cookies are used on www.the-home-brew-shop.co.uk web site to keep track of the contents of your shopping cart. These are ACTINIC_CART, ACTINIC_BUSSINESS, CART_CONTENT, ACTINIC_REFERRER, LAST_SECTION_URL, They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. We Also use Google Analytics which is essential to the running of the web site to track our ROI, these cookies can include _UTMA, _UTMB, _UTMC,_UTMZ. We also use You Tube Videos on the web site these also uses their own cookies

Making A Purchase


All stock on the web site is subject to being in stock, as the site is not a live ordering system and we do run out now and then.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Debit / credit card payment. But not Amercain Express or Visa Electron
We do not charge for any item until it is packed ready to ship. Backordered items are charged at the ordering stage. You may send your credit card information via phone, fax, snail mail or BUT NOT in a email.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Some of the pictures are not of the actual items, The wording of the products is correct but some times we used the same picture for different items, i.e A cork with a hole is also the same picture for a cork WITHOUT a hole etc etc.

Please make sure you ferment / store you beer, wine cider, away from anything that may get damaged
leaks do happen from time to time. There is nothing we can do about damage to property.

We reserve the right to cancel any order as we see fit, but we shall give notice to why

Shipping And Handling

Mail Order for the UK, takes on average between 2 - 5 working days, which is delivered by Royal Mail ( Under 1kg) or Parcel Force (signed service)( over 1kg). Once the parcels have left our premises the responsibility for delivery is with the Carriers

Please note Parcel Force will not phone to check to see if you in or wait 5 mins so you get get the door, if you faill to answer the door, or are out you will need to make other arrangements.


Sorry please note we can not accept orders to BFPO addresses or PO BOX's, or collection boxes

For UK
All UK Under 1kg £2.60 + VAT = £3.12
Mainland UK Over £65 FREE
Mainland UK Under £65, But Over 1kg £5.42 + VAT = £6.50
Saturday Delivery to Mainland UK £21.25 + VAT = £25.50 (must have the order by, 2pm Friday)
Some postcodes we can't send on Saturday Delivery like AB 51

Highlands & Islands
Under 1kg £2.60 + VAT = £3.12
Under £78, But 1kg - 25kg £13+VAT = £15.60
Over £78 - Upto 25kg = £6 + VAT = £7.20
Over £78 - 26kg - 51kg £12 + VAT = £14.40
Over £78 - 52kg - 76kg £18 + VAT = £21.60
Over £78 - 77 - 101kg £24 + VAT = £28.80

For Northern Ireland ( BT Post codes) sent on a 48 hour parcel service
Northern Ireland Under 1kg £2.60 + VAT = £3.12
Northern Ireland 1kg - 29kg £7.50 + VAT = £9.00
Northern Ireland 30kg - 59 kg £15 + VAT = £18
Northern Ireland 60kg - 89 kg £22.50 + VAT = £27

Channel Islands
Jersey and Guernsey
Under packed weight 1kg, £2.60 ( No Vat)
1kg - 25kg, £18.00 ( No Vat), 2 day service
25.01kg - 50kg £36.00 ( No Vat), 2 day service
50.01kg - 75kg £54.00 ( No Vat), 2 day service
FOR EU ORDERS ( AS BELOW )

If your parcel is over 1kg it should be with you in a Day or 2 Via our carriers, for mainland UK you should also get an email from our carriers, as long as the email address is correct.

ALL EU Under 1kg £15.00 ( we now only use SIGNED for Delivery services )

SORRY WE NOW ONLY SEND INTERNATIONAL ORDERS UNDER 1KG
SORRY FOR ANY PROBLEMS THIS MAY CAUSE

SORRY WE CAN NOT SEND TO GERMANY DUE TO PROBLEMS WITH YOUR ADDRESS LAYOUT

We are not responsible for late delivery's that may of happened once the parcel has left us as we will try and get the parcel out to you as fast as we can.
Please contact us if you have any problems, problems do happen but we are always here to help.
Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem
Orders are dispatched by post / carrier to the name and address you have given to us. If we have received incorrect or inadequate information for the delivery of the goods we cannot accept any liability for late or failed delivery as a result of this. Our Carriers delivery times are 8.30am - 5.30pm, during busy periods upto 7pm has been known.

If you fail to respond to cards or any communication that have been left by us or the carriers and the parcel is returned to us via the carrier. We will refund the cost of the good minus an adminstration charge of £18.00
As for each parcel returned to us this costs us money

By you agreeing to these terms and conditions before you place an order means you are over 18 years old

If you request a none signature delivery, like "leave at back of house" We are not responsible neither are our carriers for the loss. We will not replace or refund any parcels that have not been received, as these have more than likely been stolen. We reserve the right not to leave the goods if for a high amount

Please be aware we do from time to time pack goods inside other goods, please always look inside other boxes like starter kits, or equipment if you can't find missing items We do this to reduce damages and save space

Delivery Schedule


We process your order right away. We will normally send your order to you in 2 - 5 business days . International orders are generally received in under 10 days.

Back Orders


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.

It is illegal to manufacture spirits in the UK without a distiller's licence which is required under the provisions of section 12 of the Alcoholic Liquor Duties Act 1979 and this includes manufacture for "own/domestic use".

Public Notice 39 - "Spirits production in the UK" dated July 2006 provides further information about HM Revenue and Custom's requirements.

If you require further assistance then please contact the National Advice Service on Telephone 0845 010 9000 or www.hmrc.gov.uk. Where you can obtain or view public notice 39.

Please note the Still Sprits flavourings and yeast are legal as long as you DON'T distil to get the higher alcohol. As you are fermenting the yeast and using duty paid vodka to use with the flavourings

Card Security


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We use a SSL certificate this uses encryption when you enter the card details.

Please note we can't accept a international payment and delivery to the UK
you need to place the order with a UK card regestered to the UK address

Guarantee


If a item is broken / leaking, please inform us within 10 working days of having the item and we will arrange a replacement within 3 working days. (subject to stock holding)
Please note mail order is mail order, some cans will arrive with dents in, we always try our best to pack the parcels correctly, but dents do happen, we dont class a dent as damage as the kits are still usable. But if they are badly dented / leaking then we will replace them.

Reaching Us


If you need to reach us, please email us sales [at] the-home-brew-shop [dot] co [dot] uk alternatively, you can call on 01252 338045 (International +44 01252 338045) or fax us on or write to us at Unit 3, Hawley Lane Business Park 108 Hawley Lane Farnborough Hampshire GU14 8JE United Kingdom

Privacy Policy


The Home Brew Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We do not send random marketing emails to personal email addresses (spam). We do use www.feefo.com to see how well or bad our service is, we can only improve with feedback

Please if you do not want any feefo emails click the "keep private option"

Electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes.
The person responsible for this is Adrian Green. We will not share your personal information with any other parties. We do not send random marketing emails to personal email addresses (spam).We do Use www.TrustPilot.com to see how well or bad our service is, we can only improve with feedback
The Information collected is you name, address, phone number any details that you enter while ordering this is used to send the order to you at the correct delivery address and to collect the funds owed to The Home Brew Shop from your order.
We only use the information collected by this site to process the order
The information collected on ordering includes, Name, Address, Phone Number, card details, delivery address details and e-mail address no other information is collected by the site or us. We will not contact you unless we have to. No other person will be e-mailed. We do Use www.TrustPilot.com to see how well or bad our service is, we can only improve with feedback
We will only use the personal data to contact you if there and only if there is a problem with an order of which you have requested and in accordance with the Data Protection act 1998.
We are Data Protection Registered and your personal detail are not linked to the Internet in any way, the database is held completely off line as a security measure. If you want to see what information we hold about you please contact us and we will copy the database page by screen grab and send it to you all FREE OF CHARGE.

Returns Policy


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you have any problems please phone, write, or e-mail The Home Brew Shop and we will endeavor to sort out the problem. Please phone 01252 338045 between 9.30am and 5.30pm GMT Monday - Friday. Call costs will change depending on how you phone but this is a Standard BT Phone line, NO PREMIUM RATES HERE

Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem
If an item needs replacing please phone 01252 338045 or e-mail, so we can make arrangements.

If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 30 days of you receiving the goods.

If the goods are ordered in error we will refund the goods in full but we can not refund the carriage if sent back within 30 days of you receiving the goods.

Complaints are handled on a one to one bases by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 3 days of the complaint, all complaints will remain confidential and fair.

If you no longer require the goods that you have ordered you can return them within 14 working days, that begin on the day after you have received the goods. We can not refund the cost of the postage. This is your right to a cooling off period. We will refund Your Money within 30 days of us receiving the goods. Please when sending the goods back get a Proof of posting or even insure the goods in case it gets lost.
If we have sent the goods, with FREE P&P we have the right to remove the cost of the P&P before we refund the cost of the goods Current price for P&P is £6.50
If the goods get lost we can not refund the money but you should be able to make a claim through the shipper i.e. Royal Mail or Parcel Force.
We can not refund items that are in a unsaleable condition i.e have been used unless they are faulty
This does not affect your statutory rights.


The Home Brew Shop is committed to achieving full conformance to environmental legislation including the RoHS (2002/95/EC) the Restriction of the use of certain Hazardous Substances in Electrical and Electronic Equipment) and WEEE (2002/96/EC Waste Electrical and Electronic Equipment) Directives.

All Electronic and Electrical Equipment (EEE) placed onto the market from 13th August 2005 must be marked with this symbol ( Wheeled Bin crossed out symbol) to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

As a distributor of EEE, we must take-back household WEEE from UK consumers and has decided to fulfil its obligations in this area by Using the DHL Compliance scheme.
This will ensure that WEEE is disposed of by customers or by us in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. Once we have WEEE, these then are taken away by DHL for re-use or re-Processing.

You are more then welcome to take Weee to a Local Weee Recyling centre.
An online search facility to help you identify a DCF near you is available on the following website: www.recycle-more.co.uk

If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.

Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. All WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.

The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.

For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.

The major provisions of the WEEE Directive are:
All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
Improve re-use/recycling of WEEE.
Ensure the separate collection of WEEE.
Inform the public about their role in dealing with WEEE.

Which products fall under the legislation and how do I recognise them?
The WEEE Directive divides Electronic and Electrical Equipment into ten categories:
Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)


Glossary:
DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
EEE (Electronic and Electrical Equipment)
WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above).

If you have brought Weee from us, we will be happy to recive the Weee back for Weee disposil.
YOU dont have to buy like for like to return your Weee we will accept all weee brought from us

Please provide proof of purchase when returning.
Weee can be returned to :-
The Home Brew Shop
Unit 3 Hawley Lane Business Park
108 Hawley Lane
Farnborough
GU14 8JE

Remittance Terms
Goods sold remain the property of The Home Brew shop , Until paid in full, under UK Law
Errors and omissions are not accepted., This does not affect your statutory rights.

Safe & Secure

For your peace of mind we accept payments via Sellerdeck Payments.

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Free UK Delivery Orders over 65 exceptions apply

Most orders within mainland UK. Excludes Highlands & Islands

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We Deliver to Europe!

In Europe? Not a problem. We deliver to most european countries under 1Kg.

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